CPD Approved
Customer Service Course Description
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital in today’s very competitive world. It then goes into detail about the goals, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions)
Price: £35.00 (+VAT)
Target Audience
This course will be a great benefit to someone who regularly interacts with customers such as a retail employee or a salesperson.
Advantages
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Further Progression
We offer other courses that would help with this course such as our Sales Skills course.
| Module Number | Module Name | Pass % Required |
|---|---|---|
| 1 | About the Course | 70 |
| 2 | What is Customer Service | 70 |
| 3 | The Goals of Great Customer Service | 70 |
| 4 | Discovering and Understanding Customer Needs | 70 |
| 5 | Delivering Maximum Levels of Customer Service | 70 |
| 6 | Making Customers Feel Great From the Start | 70 |
| 7 | Communication Skills | 70 |
| 8 | Non-verbal Communication and Body Language | 70 |
| 9 | Dealing with Customer Complaints | 70 |
Recommended System Requirements
Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed: Broadband (3Mb+)
